WE’LL GET BACK TO YOU. Explore our benchmark report on email first reply times among US businesses - See it here.
Choosing and implementing CX software when you inherit a stack

Choosing and implementing CX software when you inherit a stack

Inherited a tech stack and unsure of what to do next? Aaron Corn, Principal & Founder of Blue Glass Solutions, shares his thoughts.

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Enhancing The Customer Experience: A Template For Review and Forward Strategy

Reflecting on the Past Year: A guide to analyzing your customer service's highs and lows, and planning for a year of improved customer experiences.

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We'll Get Back to You - Lang's First Reply Time Report is out!

WE’LL GET BACKTO YOU - Benchmarking how email first reply time differ between US businesses

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From Gorgias To Zendesk: Ben Segal’s 5-Week Transition Guide

Discover how Ben Segal, VP at Thesis, strategically transitioned from Gorgias to Zendesk, enhancing customer experience and operational efficiency in just five weeks.

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Why Do Helpdesk/Ticketing Platforms Rely On Technology Partners?

In the rapidly evolving realm of customer experience (CX), why are helpdesk and ticketing platforms increasingly relying on technology partners?

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Creating a Compelling CX Business Case for Leadership Buy-In

How can CX leaders successfully make a compelling business case that illustrates the strategic value of Customer Experience initiatives and earns the buy-in from executive leadership?

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AI and CX: How to Choose the Best AI for Your Business

Is standard AI falling short in addressing your specific business needs? Discover in our latest blog post how customizable intents in AI models could significantly enhance your customer support experience.

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