Automate high-level and granular tagging — revealing the root cause of customer issues fast.
Consolidate all your data in the same pane, pulling together chat logs, helpdesk tickets, surveys, and more.
Perform instant analysis on CSAT and other surveys — informing workflow and product changes.
Lang data will soon be pushed to Mode Analytics and merged with SKU information to build a more detailed profile of their customers.
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78% of all tickets across channels, including chat, email, and calls, are automatically tagged— with 95% accuracy.
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Non-technical teams can quickly build classification models — analyzing and addressing customer needs from free text data.
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