Access granular insights thanks to intelligent tagging — simplifying tracking issues.
Make dealing with triggers and automation easy, creating workflows from trending tags in one click.
Understand customer needs at a meta-level, building more efficient processes and increasing CSAT.
A cumulative total of 200 agent hours saved per week in the CX department thanks to automated handling of repetitive tickets.
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A reduction in agent burnout and the release of additional support bandwidth to focus on more complex customer issues.
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A 95% reduction in management time spent routing tickets in Zendesk, saving 450 hours a month for coaching and strategic projects.
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