Increase fulfillment with streamlined support

Lang lets you identify patterns in fulfillment issues, making your support team more efficient in preventing cancellation costs.

E-Commerce use cases

Reduce Order Cancellation Costs

With real time ticket tagging and routing, potential order cancellations are correctly classified as such (and as urgent), reducing costs associated with shipping and handling of returns.

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Prevent Brand Damaging Interactions

Your brand reputation is always on the line, whether that's missed deliveries, spoiled food or damaged goods. With Lang, you can define situations that put your brand at risk and receive real time alerts when those situations arise.

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Speed up response times

No need to wait for someone to read a ticket to escalate or route it. Lang helps you identify if a ticket is important, making sure it's handledwith the right urgency.

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Your benefits after using lang


Average increase in support agent productivity


Tags built on average only in the first month


Automated tagging accuracy

In our customers’ words


Ben Segal

Senior Director of CX
Pair Eyewear
Lang is just so nimble and has so much potential once you start using it. Out of the box, it took our ops team two days to make automated tagging 15% more reliable than a previous platform that we had had in production for 2 years, with the added benefit that now all of our teams can tap into and exploit our support data.

The marketing team has built workflows to understand key customer moments, our data and analytics team is super excited about having all these new tags in Snowflake and it’s crazy how easy it is to use.

Case Study

How much can you save with

How many support tickets do you receive monthly?

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processes automated
agent hours saved
32000 $
cost saved
* Calculations based on...

Set your Foundation for Automation

Click the link below to learn how you can drastically increase your operational efficiency and lower your resolution time with Lang
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