Lang helps you define potential compliance issues—be it fraud or identity theft. By identifying them correctly, you can loop in the right team members to address the issue before it becomes a bigger problem.
Bring your Risk Operations team closer to the support process. When there are riskier customer contact reasons—e.g. increase credit limit—you'll be able to bring the right team onto the issue.
Customize how you tag and prioritize customer interactions across product lines, whether its credit cards, loans or wire transfers. Set up prioritization and real time routing systems for each product line so your agents become experts on their area of focus.
