Cut time to resolution with more streamlined customer support
Bring new efficiency to the support process with automated ticket escalation and routing, and more robust customer insights.
Food Services Use Cases
Drastically cut time to ticket resolution.
Identify issues in real-time. Automatically escalate and route tickets based on your business' unique structure and your customers' top contact reasons.
Bring internal teams closer to the support process.
Automatically route tickets to the relevant internal teams, like Food Safety, Marketing, and Product. Always have the right team quickly on the case.
Surface, structure, and analyze customer insights more easily.
Centralize customer feedback from every support channel into one single view. Easily analyze trends, dig into root causes of tickets, and understand what your customers are talking about so you can always be improving your offering.
Your benefits after using lang
Time Savings on manually reviewing tickets, surveys and cases
Average time to build a workflow in Lang.ai for an operations person
Monthly interactions you will structure without tapping into engineers
In our customers’ words
Strategy and Big Data Project Lead in the Office of the CDO, CaixaBank
Lang has an impressive product that we saw early on could be used as an intelligence layer on top of all our free-text data to create our classification models. The fact that they have such an accessible UI that our CX team loved was a great signal for us to buy it from the office of the CDO so that every business area can leverage it.
We’re also excited about how we’ve been working closely with the team on their governance roadmap as their goal of making NLP accessible is proving that the amount of users and projects can grow quickly.