for FinTech

Solidify customer trust with end to end customer support automation for digital-first FinTechs helps companies scale their customer support processes with AI-based tagging, prioritization, and routing that’s painless to setup and easy to maintain


Streamline your support operations by automatically tagging and prioritizing every ticket

Every customer touchpoint will be categorized with the root cause so that you have a top-down view. Customize your analysis for each product offering such as credit cards, loans, mortgages, wire transfers, checking and saving accounts and set up a prioritization system for high-risk issues, and real-time routing to the right team or individuals.

gif placeholder

Bring Risk Operations teams closer to the customer helps organizations stay on top of their customer support requests and brings Risk Operations teams closer to the support process. If there are certain customer contact reasons that require additional review such as credit limit increases and transfer approvals you’ll be able to group them visually and automate routing to the right personnel to address them.

product illustration

Automatically flag tickets with potential compliance issues

Automate support ticket routing and send compliance-related customer support tickets to the right personnel to address them and mitigate risk for the business.’s robust routing engine seamlessly loops in all necessary parties to address urgent customer issues in the fastest and most efficient way possible.

gif placeholder

Generate insights from customer support data to inform roadmap and product operations processes illuminates the customer's voice by providing a detailed lens that intelligently identifies key concepts and issues. Product organizations leverage this data to discover new opportunities for support and additional avenues for product enrichment.

product illustration
Your benefits after using lang


Automate the ticket tagging process and increase operational efficiency and time savings by up to 90%


The average time required to build a tag, this is critical for the ever changing financial services market


The average percentage of tickets that require review from Risk Operations

In our customers’ words

Walker Nordin

Support Ops Specialist,
Thanks to the Lang FinTech template we were able to jump start our implementation and have relevant Fintech ticket categories to best address our customer needs from day one.

Case Study

How much can you save with

How many support tickets do you receive monthly?

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
processes automated
agent hours saved
32000 $
cost saved
* Calculations based on...

Streamline your support operations

Be an early adopter for the technology that will enhance your organizational efficiency and up level your approach to customer support
Get a demo