As ticket volume grows significantly, Lang.ai allows you to automate the most important and repetitive tasks that your agents perform today: tagging your support tickets. Remove human error from the process with a system that you can easily maintain instead of building hundreds of triggers with keywords in Zendesk or Salesforce. Leverage our e-commerce & food delivery templates while customizing to your business needs in minutes.
Receive real-time alerts and daily reporting in order to identify issues that require escalation where your brand reputation is on the line - missed deliveries, spoiled food, or damaged goods - and make the situation right. You control the type of situations you need to flag in Lang.ai via a transparent no-code platform.
No need to wait hours for an agent to read the ticket in order to escalate it. As soon as Lang.ai tags it (1 second), you can flag it as urgent and route it based on its content, increasing your CSAT when customers need a prompt solution.
Customers have no problem telling you when something is wrong or great via a support request. With Lang.ai, each team will build their own tags in minutes. Your Product team will analyze complaints about your mobile app, the Marketing team may identify opportunities to elevate positive experiences and your Legal and Compliance teams will make sure to capture sensitive issues.
