Instead of agents reading and manually tagging every incoming support ticket, Lang.ai helps your scaling team set up a categorization system by combining the concepts that are relevant for your business in a visual interface. Your agents get 20% of their time back to focus on more complex tasks and your Ops team gets the peace of mind that the process is reliable and transparent.
Automatically prioritize urgent requests: issues when your customer is in the middle of a mission critical process like an important launch or an error to the core functionalities of your product.
Your Sales teams spend countless hours filling manual fields like Next Steps that nobody ever reads. Lang.ai will automatically process these fields and track real-time data like demo call information, competitive information, and many other variables that are lost to the human eye.
Lang.ai will help you gain mass intelligence by auditing invaluable notes from Sales and Success executives - fields in your CRM like "Why now", "Meeting notes", "Why us", "Reasons for losing deal", "Reasons for winning deal" - so that you're able to make intelligent decisions in your QBRs and ensure the success of your customers from day 1.
