Your team is still doing too much manual work on emails or tickets that aren’t deflected by your chatbot.
You can’t operate at scale without agent specialization but you’re limited by manual triaging in your helpdesk.
Your CX insights are too surface level to drive product decisions so the impact of CX is capped.
Intelligent triage of complex requests in real-time with the granularity you need
Email automation of one touch issues with a one click connector to your helpdesk
Continuous improvement of your chatbot by identifying growing contact reasons
Granular tagging with categories adapted to the nuances of your business
Proactive email & slack alerts for growing topics
Automated discovery of new topics in your data
Always synchronized and reliable data in your Data Warehouse
Custom taxonomies for product & other teams
Shareable reports based on querying your customer data.
reduction in response times
Zola reduced 75% average response times by eliminating operational bottlenecks with AI instead of adding more headcount.
increase in revenue
Stride saw a 50% YoY increase in health plan closes, allowing agents to focus on conversions.
Novo was able to specialize agents based on their expertise by triaging 60% of tickets automatically which was impossible without Lang.ai due to 200 kinds of contact reasons.
SOC2, HIPAA and GDPR compliant. LLM optionality to ensure compliance.
Built for control and transparency that is critical when dealing with customer data. 5 years of experience in AI for customer insights.