The fastest-to-implement AI for Support Teams supercharges your Zendesk or Salesforce platform in minutes by automating time-consuming manual tasks like tagging, prioritization and routing. Focus on scaling your team and let surface your top issues to take action.

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Scale your support with peace of mind

Fully integrated with Zendesk for one-click tags and automations to avoid tedious processes that are prone to errors. As support volume grows, is a key platform in your tech stack.

Automations section with metrics
Support teams in Zendesk & CONTACT CENTERS

in minutes

A visual way to structure your data. Set up to save days of work from your team and your customers. Our platform surfaces relevant concepts so that you can adapt it to your process in a fast and transparent way.


A data-driven approach based on your data

Don't overlook potential customer problems, bugs or feature requests. Get to the root of the problem with concept discovery. Scale your company with a customer-first approach based on reliable data.

Connected to your existing platforms

Connect in minutes with no technical knowledge required.
Zendesk for Zendesk Support.
Real time ticket tagging.
See app
Intercom (soon)
Upcoming app in our roadmap.
Looking for early adopters!
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Salesforce (soon)
Upcoming app in our roadmap.
Looking for early adopters!
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Do you have a different platform? Get in touch

Empowering any user
to use AI with support data


We surface key relevant concepts only from your own private data using unsupervised AI.


You decide which concepts are relevant for your business and group them into tags that will apply in real time.


Our platform works in real time to tag your data instantly and surface new concepts so that you focus on serving your customers.


Instant connection to your data and transparent results in minutes with no need of any technical knowledge.

Read more about our technology
Montserrat Artigues
Global Product Support Manager at Userzoom

“A lot of decisions are based on the KPIs we define using support data. Before, there was ambiguous categorization as agents were analyzing similar tickets with different criteria. With, you’re making decisions with more confidence. Once we started using, we realized auto-categorization is an enabler for other processes like prioritization or setting up internal notes for agents which has been super useful”

Jose Ángel Valles
Telesales Manager at Vodafone

“'s technology allows us to automate the classification of our new customer calls. At the same time, we can improve the commercial skills of our agents, based on the analysis. Now our processes are more efficient and profitable for the company while we improve our customer experience.”

Iván Cruz
CTO at Yalo Chat

“It helps us to reduce back-office costs because we can filter data that we don't need to tag. It also helps to design our tagging job in a faster way as we can have an overview of a dataset.”

Miguel Ángel Cordobés
Head of BI, Telefónica Business Solutions

“From our point of view,'s tool is very interesting because it can be managed from non-technical (i.e. AI engineers) areas. This is a quality leap because our current text analytics tools are used by data scientist teams. With, we can progress in the data-driven transformation because we can extend insights generation to the business units that with Lang can now focus on improving and automating their processes.”

How is Lang different to other solutions

No AI knowledge to set up
Immediate results
from your data

Adaptable and
easy to change
Analysis with keywords


Need to remember all Zendesk triggers
Other AI tools

Require "AI training"
~30 days training

AI is not transparent. You need to keep re-training

How much can you save with

How many support tickets do you receive monthly?

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processes automated
agent hours saved
32000 $
cost saved
* Calculations based on...

Automate a text workflow in minutes

See how can help you achieve your company goals.
Get a demo