Automate tagging and repetitive actions in real-time for every support conversation. Add 5x the productivity of a full time agent in less than a week, while reducing the pressure on hiring.
With better categorized support interactions, you can automate manual agent tasks like routing, triage, and prioritization cutting average time to ticket resolution.
Every company is sitting on a trove of customer interaction data. Lang helps you define your own unique CX categories to capture and structure more data than previously possible. Easily generate insights from your data that drive customer retention and surface revenue opportunities.
With your own data language, Lang will help you auto-tag and categorize customer interactions to find new patterns in your data. Easily configure automations based on these insights with integrations into key CX systems.
Integrate all of your customer support systems in seconds.
Visually group concepts that our AI surfaces from your data to build your own custom categories or tags.
Effortlessly configure automations based on your own unique categories.
Easily refine and maintain your categories and automations with intelligent tech that identifies new categories as they arise.