Understand how mature your CX Operations are with the CX Ops maturity model here.
Eliminate inefficiencies by identifying granular intents custom to your business.
Less churn. Better products. More accurate Business Intelligence.
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Scale your customer support without increasing your team size by using AI to automate time-consuming manual agent tasks.
Deal with customer issues 4x faster by efficiently routing tickets to the right team or group of agents based on tags that Lang applies.
Empower your support team to contribute to company growth. Identify and act on issues linked to churn, new revenue or product improvements.
"Lang is foundational, everything runs off of its data structure and that data is driving automation for the CX department."
Lang Data Operations auto-tags and routes tickets — letting you identify insights and operationalize them into efficient workflows.
Lang Optimize proactively flags inefficient agent workflows and new issues as they arise. Address changes in your market, product and processes as you scale.
Lang Predict pinpoints and notifies you of issues affecting key moments in your customer journey — so you can identify growth opportunities and act on churn risks.
Lang seamlessly connects to your support system, extracting granular intents from your data that are unique to your company.
Group the intents Lang generates, creating custom categories and tags that are adapted to your business and process.
Effortlessly configure automations for each category in your helpdesk based on your own workflows.
Easily refine and maintain your categories and automations with proactive AI that identifies new concepts as they arise.
