Data-driven automations to scale support

Auto-prioritization, better skill-based routing and live internal notes for agents in Zendesk. Let Lang.ai supercharge your support team, thanks to our AI engine that tags tickets in real-time.

Automation Video
SUPPORT TEAMS IN ZENDESK

Scale your support with peace of mind

Fully integrated with Zendesk for one-click tags and automations to avoid tedious processes that are prone to errors. As support volume grows, Lang.ai is a key platform in your tech stack.

Automations section with metrics
Support teams in Zendesk & CONTACT CENTERS

Customize Lang.ai
in minutes

A visual way to structure your data. Set up Lang.ai to save days of work from your team and your customers. Our platform surfaces relevant concepts so that you can adapt it to your process in a fast and transparent way.

SUPPORT TEAMS IN ZENDESK & CONTACT CENTERS

A data-driven approach based on your data

Don't overlook potential customer problems, bugs or feature requests. Get to the root of the problem with Lang.ai concept discovery. Scale your company with a customer-first approach based on reliable data.

Connected to your existing platforms

Connect Lang.ai in minutes with no technical knowledge required.
Zendesk
Lang.ai for Zendesk Support.
Real time ticket tagging.
See app
Intercom (soon)
Upcoming app in our roadmap.
Looking for early adopters!
Get in touch
Salesforce (soon)
Upcoming app in our roadmap.
Looking for early adopters!
Get in touch
Do you have a different platform? Get in touch

Empowering any user
to use AI with support data

SMART

We surface key relevant concepts only from your own private data using unsupervised AI.

CUSTOMIZABLE

You decide which concepts are relevant for your business and group them into tags that will apply in real time.

SCALABLE

Our platform works in real time to tag your data instantly and surface new concepts so that you focus on serving your customers.

EFFORTLESS

Instant connection to your data and transparent results in minutes with no need of any technical knowledge.

Read more about our technology
Montserrat Artigues
Global Product Support Manager at Userzoom

“A lot of decisions are based on the KPIs we define using support data. Before Lang.ai, there was ambiguous categorization as agents were analyzing similar tickets with different criteria. With Lang.ai, you’re making decisions with more confidence. Once we started using Lang.ai, we realized auto-categorization is an enabler for other processes like prioritization or setting up internal notes for agents which has been super useful”

Jose Ángel Valles
Telesales Manager at Vodafone

“Lang.ai's technology allows us to automate the classification of our new customer calls. At the same time, we can improve the commercial skills of our agents, based on the analysis. Now our processes are more efficient and profitable for the company while we improve our customer experience.”

Iván Cruz
CTO at Yalo Chat

“It helps us to reduce back-office costs because we can filter data that we don't need to tag. It also helps to design our tagging job in a faster way as we can have an overview of a dataset.”

Miguel Ángel Cordobés
Head of BI, Telefónica Business Solutions

“From our point of view, Lang.ai's tool is very interesting because it can be managed from non-technical (i.e. AI engineers) areas. This is a quality leap because our current text analytics tools are used by data scientist teams. With Lang.ai, we can progress in the data-driven transformation because we can extend insights generation to the business units that with Lang can now focus on improving and automating their processes.”


How is Lang different to other solutions

No AI knowledge to set up
Immediate results
from your data

Adaptable and
easy to change
Analysis with keywords

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Need to remember all Zendesk triggers
Other AI tools

Require "AI training"
~30 days training

AI is not transparent. You need to keep re-training

How much can you save with Lang.ai?

How many support tickets do you receive monthly?

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1200
processes automated
500
agent hours saved
32000 $
cost saved
* Calculations based on...

Automate a text workflow in minutes

See how lang.ai can help you achieve your company goals.
Get a demo