Auto-prioritization, better skill-based routing and live internal notes for agents in Zendesk. Let Lang help supercharge your support team, thanks to our AI engine that tags tickets in real-time
Constantly measure which issues are more costly for your team and build automations to reduce your reply time and as a result your NPS and churn, saving money along the way.
Lang tags can be adapted at a fraction of the cost of engineers. Our platform surfaces what's relevant so that our users can adapt their process in a fast and transparent way. No more waiting for engineers to solve your problems!
Don't overlook potential customer problems, bugs or product requests. Build dashboards in minutes from your support tickets, calls, chats or surveys so that you can audit your processes. Maintain your quality even if your team is remote.
We surface key relevant concepts only from your own private data using unsupervised AI.
You decide which concepts are relevant for your business and group them into tags that will apply in real time.
Our platform works in real time to tag your data instantly and surface new concepts so that you focus on serving your customers.
Instant connection to your data and transparent results in minutes with no need of any technical knowledge.
