Data-driven automations to scale Support

Automatically prioritize, respond, set up internal notes for agents in real-time for the support issues you choose. Focus on your customers while Lang takes care of the repetitive tasks.

Automation Video
SUPPORT TEAMS IN ZENDESK

Greater efficiency that leads to better CSAT

Constantly measure which issues are more costly for your team and build automations to reduce your reply time and as a result your NPS and churn, saving money along the way.

Automations section with metrics
any process with calls, tickets, chats or surveys

Personalize Lang in minutes to fit your operations' needs

Lang tags can be adapted at a fraction of the cost of engineers. Our platform surfaces what's relevant so that our users can adapt their process in a fast and transparent way. No more waiting for engineers to solve your problems!

AUDIT YOUR remote support PROCESS AND PRODUCT

A data-driven approach based on your data

Don't overlook potential customer problems, bugs or product requests. Build dashboards in minutes from your support tickets, calls, chats or surveys so that you can audit your processes. Maintain your quality even if your team is remote.

Connected to your existing platforms

Connect Lang.ai in minutes with no technical knowledge required.
Zendesk
Lang.ai for Zendesk Support.
Real time ticket tagging.
See app
Intercom (soon)
Upcoming app in our roadmap.
Looking for early adopters!
Get in touch
Salesforce (soon)
Upcoming app in our roadmap.
Looking for early adopters!
Get in touch
Do you have a different platform? Get in touch

Empowering business teams
to compete in the age of AI

SMART

We surface key relevant concepts only from your own private data using unsupervised AI.

CUSTOMIZABLE

You decide which concepts are relevant for your business and group them into tags that will apply in real time.

SCALABLE

Our platform works in real time to tag your data instantly and surface new concepts so that you focus on serving your customers.

EFFORTLESS

Instant connection to your data and transparent results in minutes with no need of any technical knowledge.

Read more about our technology
Roberto Tamayo
Social Media Manager at Vodafone

“We can understand, among the user's main conversational topics, which are the trending ones and prioritize its resolution based on Lang.ai's assigned tags.”

Jose Ángel Valles
Telesales Manager at Vodafone

“Lang.ai's technology allows us to automate the classification of our new customer calls. At the same time, we can improve the commercial skills of our agents, based on the analysis. Now our processes are more efficient and profitable for the company while we improve our customer experience.”

Iván Cruz
CTO at Yalo Chat

“It helps us to reduce back-office costs because we can filter data that we don't need to tag. It also helps to design our tagging job in a faster way as we can have an overview of a dataset.”

Miguel Ángel Cordobés
Head of BI, Telefónica Business Solutions

“From our point of view, Lang.ai's tool is very interesting because it can be managed from non-technical (i.e. AI engineers) areas. This is a quality leap because our current text analytics tools are used by data scientist teams. With Lang.ai, we can progress in the data-driven transformation because we can extend insights generation to the business units that with Lang can now focus on improving and automating their processes.”


How is Lang different to other solutions

Product
No need for coding or AI knowledge to set it up
Learns and surfaces patterns from your own data without days training the system
Covers a high percentage of tickets with accurate results
Analysis with keywords
Tag tickets/calls with keywords
_
Inaccurate results
(can't capture language nuances)
Automated disposition
Help center disposition
_
_

Low % of coverage (only most common situations trained)

Automated tagging of tickets/
surfacing new tags
How much can you save with Lang.ai?

How many support tickets do you receive monthly?

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1200
processes automated
500
agent hours saved
32000 $
cost saved
* Calculations based on...

Automate a text workflow in minutes

See how lang.ai can help you achieve your company goals.
Get a demo