Increase trust in your CX insights and automations
The AI for real-time CX insights tailored to your business complexity.
Build trusted AI workflows beyond chatbots and make decisions backed with accurate, granular insights.
The trusted midmarket partner with AI that scales alongside your business
Your business is complex. Your helpdesk and chatbot won’t solve all your CX problems.
Your team is still doing too much manual work on emails or tickets that aren’t deflected by your chatbot.
You can’t operate at scale without agent specialization but you’re limited by manual triaging in your helpdesk.
Your CX insights are too surface level to drive product decisions so the impact of CX is capped.
VoC for the new age of AI
Increase automation beyond your chatbot
Intelligent triage of complex requests in real-time with the granularity you need
Email automation of one touch issues with a one click connector to your helpdesk
Continuous improvement of your chatbot by identifying growing contact reasons
Drive decisions based on relevant & accurate CX insights
Granular tagging with categories adapted to the nuances of your business
Proactive email & slack alerts for growing topics
Automated discovery of new topics in your data
Enable Product & other teams to leverage VoC
Always synchronized and reliable data in your Data Warehouse
Custom taxonomies for product & other teams
Shareable reports based on querying your customer data.
Key results using Custom AI in your company
75%
reduction in response times
Zola reduced 75% average response times by eliminating operational bottlenecks with AI instead of adding more headcount.
50%
increase in revenue
Stride saw a 50% YoY increase in health plan closes, allowing agents to focus on conversions.
60%
triaged tickets
Novo was able to specialize agents based on their expertise by triaging 60% of tickets automatically which was impossible without Lang.ai due to 200 kinds of contact reasons.
Seamless integration with Zendesk & other helpdesks
Trusted AI that protects your most valuable asset -- your data.
Data privacy
Your data is private. Period. Lang will never use your data to train AI models for other customers. This is so important to us, it's even in our terms of use.
Security for regulated industries
SOC2, HIPAA and GDPR compliant. LLM optionality to ensure compliance.
AI you can control
Built for control and transparency that is critical when dealing with customer data. 5 years of experience in AI for customer insights.
What our customers are saying
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