"Lang is foundational, everything runs off of its data structure and that data is driving automation for the CX department."
Lang empowers Stride Health to achieve what they call “OEP Awesomeness” — by deflecting, routing, and automating routine communications, and allowing their skilled agents to focus on conversion-eligible contacts.
Read StoryLang gives Novo’s CX team clear sight of customer sentiment and intent in real-time — across 20,000 conversations a month. That data has helped reduce handling times while feeding critical insights to the product, marketing, and finance teams to drive continuous improvement and boost retention.
Read StoryLang helps Zola’s CX team to increase retention — delivering real-time insights into customer issues and sentiment to reduce response times and focus product improvements on specific pain points and emerging needs.
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