How mature is your CX Operations function? Discover it here.
"Lang is foundational, everything runs off of its data structure and that data is driving automation for the CX department."
Lang empowers Stride Health to achieve what they call “OEP Awesomeness” — by deflecting, routing, and automating routine communications, and allowing their skilled agents to focus on conversion-eligible contacts.
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Since adopting Lang, SimplyWise has reduced response times by almost 40%, cut final resolution times by 65%, seen an uplift of 10% in trial users converting to paid plans — and on top of this gained access to invaluable customer insights which now drive their product development strategy.
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Lang gives Novo’s CX team clear sight of customer sentiment and intent in real-time — across 20,000 conversations a month. That data has helped reduce handling times while feeding critical insights to the product, marketing, and finance teams to drive continuous improvement and boost retention.
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Lang helps Zola’s CX team to increase retention — delivering real-time insights into customer issues and sentiment to reduce response times and focus product improvements on specific pain points and emerging needs.
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