Customer Success Stories

See how Lang.ai is helping customer support teams get faster and smarter.

Ben Segal

Director of CX at Pair Eyewear

"Lang is foundational, everything runs off of its data structure and that data is driving automation for the CX department."

“Lang is becoming the foundation of the internal management of our customer experience — in every aspect.”

Novo

Lang gives Novo’s CX team clear sight of customer sentiment and intent in real-time — across 20,000 conversations a month. That data has helped reduce handling times while feeding critical insights to the product, marketing, and finance teams to drive continuous improvement and boost retention.

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Zola

Lang helps Zola’s CX team to increase retention — delivering real-time insights into customer issues and sentiment to reduce response times and focus product improvements on specific pain points and emerging needs.

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