Increase fulfillment with streamlined support.

Identify patterns in fulfillment issues, helping your CX team prevent order cancellation costs.

E-Commerce use cases

Increase workflow efficiency.

Automatically route critical communication such as order cancellation emails to avoid costly delays.

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Improve CX based on demand.

Understand customer thinking and prioritize the most valuable process or product improvements.

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Map the customer journey in detail.

Identify which types of conversation drive purchasing behavior most effectively to target the right customers.

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Your benefits after using lang


average increase in
agent productivity


average number of tags built in the first month.


automated tagging accuracy.

In our customers’ words


Ben Segal

Senior Director of CX
Pair Eyewear
Lang is just so nimble and has so much potential once you start using it. Out of the box, it took our ops team two days to make automated tagging 15% more reliable than a previous platform that we had had in production for 2 years, with the added benefit that now all of our teams can tap into and exploit our support data.

The marketing team has built workflows to understand key customer moments, our data and analytics team is super excited about having all these new tags in Snowflake and it’s crazy how easy it is to use.

Case Study

How much can you save with

How many support tickets do you receive monthly?

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processes automated
agent hours saved
32000 $
cost saved
* Calculations based on...