Lang Data Operations.
Efficiency and Data clarity for CX.

Lang Data Operations auto-tags and routes tickets — and automates workflows to cut handling times and release resources. Scale operationally without adding headcount.

FINancial Services USE CASES

Automated tagging.

Lang parses all your inbound communications — faster than your agents ever could — and tags each one based on customer sentiment and intent, with intents that are unique to your business and customizable.

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One-click workflow automation.

Lang automates simple workflows with a single click, eliminating manual handling times to resolve customer tickets in real-time.

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Granular intents.

Lang extracts intents that you can action immediately, allowing you to get to the root of your issues. You can have multiple intents per ticket, which means that Product, BI and Revenue teams can apply their own lens to truly become Customer-Centric.

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Build on your foundation.
Become proactive with Lang Optimize — after enhancing CX Efficiency and Data Analytics.
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In our customers’ words

Walker Nordin

Customer Operations,
Thanks to the Lang FinTech template we were able to jump start our implementation and have relevant Fintech ticket categories to best address our customer needs from day one.

Case Study