Lang parses all your inbound communications — faster than your agents ever could — and tags each one based on customer sentiment and intent, with intents that are unique to your business and customizable.
Lang automates simple workflows with a single click, eliminating manual handling times to resolve customer tickets in real-time.
Lang extracts intents that you can action immediately, allowing you to get to the root of your issues. You can have multiple intents per ticket, which means that Product, BI and Revenue teams can apply their own lens to truly become Customer-Centric.
