CX Automation

Build trusted AI workflows beyond chatbots. Seamless connection to your helpdesk and chatbot.

Intelligent triage

Route complex requests in real-time with the accuracy you need

Specialize agents: Agents now have views filtered by granular topics – leading to increased focus and productivity and reduced frustration. 

Reduce management time. Team leads free up hours per week for coaching and strategic projects.


Email Automation

Leverage AI for email requests, with a one-click connector to your helpdesk

Deflect emails. Automate away common one-touch issues over email

Escalate emails. Triage urgent issues in real-time from customers that leverage email

Continuous Improvement

Enhance your chatbot by identifying growing contact reasons

Ensure your automation is accurate. Always keep your automation up-to-date whether it’s your chatbot, tickets or email channel.

Resolve more issues via self-service: Ensure your chatbot is resolving issues at the highest rate possible.

Your benefits after using lang


Potential increase in operational efficiency and time savings.


The average reduction  in manual handling time per ticket.


Average proportion of inbound tickets routed automatically.