Specialize agents: Agents now have views filtered by granular topics – leading to increased focus and productivity and reduced frustration.
Reduce management time. Team leads free up hours per week for coaching and strategic projects.
Deflect emails. Automate away common one-touch issues over email
Escalate emails. Triage urgent issues in real-time from customers that leverage email
Ensure your automation is accurate. Always keep your automation up-to-date whether it’s your chatbot, tickets or email channel.
Resolve more issues via self-service: Ensure your chatbot is resolving issues at the highest rate possible.