CX Automation

Build trusted AI workflows beyond chatbots. Seamless connection to your helpdesk and chatbot.

Intelligent triage

Route complex requests in real-time with the accuracy you need

Specialize agents: Agents now have views filtered by granular topics – leading to increased focus and productivity and reduced frustration. 

Reduce management time. Team leads free up hours per week for coaching and strategic projects.

email-automation-ai-support

Email Automation

Leverage AI for email requests, with a one-click connector to your helpdesk

Deflect emails. Automate away common one-touch issues over email

Escalate emails. Triage urgent issues in real-time from customers that leverage email

Continuous Improvement

Enhance your chatbot by identifying growing contact reasons

Ensure your automation is accurate. Always keep your automation up-to-date whether it’s your chatbot, tickets or email channel.

Resolve more issues via self-service: Ensure your chatbot is resolving issues at the highest rate possible.

Your benefits after using lang

90%

Potential increase in operational efficiency and time savings.

2m

The average reduction  in manual handling time per ticket.

60%

Average proportion of inbound tickets routed automatically.