Lang Optimize.
Make your CX team proactive.

Lang Optimize flags the workflows you should change and the tags you should build to reduce operational bottlenecks. Focus on your customer — not your ticket queue.

FINancial Services USE CASES

Intelligent tag creation.

Lang spots trends in your comms you might not have noticed and suggests new tags, categories, or buckets to make sense of them.

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Proactive workflow improvements.

Lang signposts which workflows or automations you should tweak to improve efficiency and throughput based on where the bottlenecks are.

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Greater customer focus.

Lang takes the grunt work out of your CX agents’ day-to-day, giving back valuable time they can use to skill up and build better customer relationships.

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Drive Revenue.
Evolve from proactive to predictive  — by anticipating customer behavior with Lang Predict.
Find out more

In our customers’ words

Walker Nordin

Customer Operations,
Thanks to the Lang FinTech template we were able to jump start our implementation and have relevant Fintech ticket categories to best address our customer needs from day one.

Case Study