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Choosing and implementing CX software when you inherit a stack

Choosing and implementing CX software when you inherit a stack

Inherited a tech stack and unsure of what to do next? Aaron Corn, Principal & Founder of Blue Glass Solutions, shares his thoughts.

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From Gorgias To Zendesk: Ben Segal’s 5-Week Transition Guide

Discover how Ben Segal, VP at Thesis, strategically transitioned from Gorgias to Zendesk, enhancing customer experience and operational efficiency in just five weeks.

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Why Do Helpdesk/Ticketing Platforms Rely On Technology Partners?

In the rapidly evolving realm of customer experience (CX), why are helpdesk and ticketing platforms increasingly relying on technology partners?

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Creating a Compelling CX Business Case for Leadership Buy-In

How can CX leaders successfully make a compelling business case that illustrates the strategic value of Customer Experience initiatives and earns the buy-in from executive leadership?

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AI and CX: How to Choose the Best AI for Your Business

Is standard AI falling short in addressing your specific business needs? Discover in our latest blog post how customizable intents in AI models could significantly enhance your customer support experience.

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You’ve Grown Exponentially. Now Customer Support Problems Are Piling Up. What Do You Do?

Are you a rapidly growing business struggling to maintain high-quality customer support? How do you ensure stellar customer experiences without increasing costs exponentially?

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Navigating Organizational Change: The Ever-Evolving Role of CX Leadership

How can CX leaders adapt to organizational changes and demonstrate the value of customer experience teams in driving profitability and business success?

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