Thought Leadership

Choosing and implementing CX software when you inherit a stack

Inherited a tech stack and unsure of what to do next? Aaron Corn, Principal & Founder of Blue Glass Solutions, shares his thoughts.

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Top 3 Groups outside of CX that benefit from CX Insights

Are you circulating CX Insights to everyone who needs them?

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Automation Isn't Always Deflection: 3 Ways to Expand Their Use

Are you taking full advantage of the potential automations can offer you? Christian Barrera shares his thoughts on how to make sure you're not missing out

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4 Simple Steps for a Successful Pitch: Software vs People

Making an ROI case for software vs people to your leadership team - How do you prep for the conversation?

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Creating your revenue-generating CX powerhouse

7 key takeaways from the #CXHappinessMeetUp with Dixa & Lang.ai

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Top 5 Tips for Optimizing Your Chatbot

New to chatbots or wanting to revamp? Check out some tips and tricks for success

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