How mature is your CX Operations function? Discover it here.
Choosing and implementing CX software when you inherit a stack

Choosing and implementing CX software when you inherit a stack

Inherited a tech stack and unsure of what to do next? Aaron Corn, Principal & Founder of Blue Glass Solutions, shares his thoughts.

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Addressing High-Risk Situations in a Timely Manner

Are you prepared to handle high-risk customer situations quickly and effectively? Discover the impact on your ROI and the strategies you can use to succeed.

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The Revenue-Driving Potential of Customer Experience

How can businesses effectively measure and demonstrate the impact of their customer experience (CX) teams on revenue and profitability?

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Striving toward Profitability: Best Practices for Sustainable CX Growth in a Downturn

How can CX teams leverage data-driven insights to transform from cost centers into impactful revenue drivers during economic downturns?

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What You Don't Know Will Hurt You: Uncovering Hidden Churn Indicators

What strategies can be employed to effectively identify and address hidden churn indicators to improve customer retention?

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Building a Proactive CX Organization: Tips, Strategies, and ROI

Gain insights on building a proactive CX function, its impact on the bottom line, long-term brand benefits, and success stories from real-world organizations.

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Lang.ai and Bugcrowd: A Strategic Partnership to Strengthen Security

Lang.ai announces a strategic partnership with Bugcrowd, a crowdsourced security platform, to improve its security posture

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