Reflecting on the Past Year: A guide to analyzing your customer service's highs and lows, and planning for a year of improved customer experiences.
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WE’LL GET BACKTO YOU - Benchmarking how email first reply time differ between US businesses
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Discover how Ben Segal, VP at Thesis, strategically transitioned from Gorgias to Zendesk, enhancing customer experience and operational efficiency in just five weeks.
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In the rapidly evolving realm of customer experience (CX), why are helpdesk and ticketing platforms increasingly relying on technology partners?
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How can CX leaders successfully make a compelling business case that illustrates the strategic value of Customer Experience initiatives and earns the buy-in from executive leadership?
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Is standard AI falling short in addressing your specific business needs? Discover in our latest blog post how customizable intents in AI models could significantly enhance your customer support experience.
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