Lang for Product Teams.

Build a product-centered organization — evolving your product based on real-time access to customer thinking.

FINancial Services USE CASES

With Lang, you can

Create your own taxonomy for tagging support tickets, independent of input from the CX team.

Receive immediate customer feedback on new product launches — feeding into your update roadmap.

Get instant alerts on new product feedback or other activity peaks, helping you spot trends and predict demand.

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Here’s the real-world impact.

At Zola.

10 successful product releases a month as a result of specific customer feedback examples their CX team has identified and reported.

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At Novo.

Increased retention and revenue thanks to data-driven predictions on the ROI impact of service and product changes.

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At CaixaBank.

Lang is being leveraged by 7 different lines of business that have executed more than 200 total projects on the platform.

Read the full case study

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How mature are CX Operations in your organization?

Focus your product strategy on what customers value most by accessing data-driven insights based on real conversations. Respond to evolving needs with speed and agility to ensure your products remain competitive.
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How much can you save with

How many support tickets do you receive monthly?

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processes automated
agent hours saved
32000 $
cost saved
* Calculations based on...