Cut time-to-resolution with more streamlined customer support.

Bring new efficiency to the support process with automated ticket escalation and routing, and more robust customer insights.

Food Services Use Cases

Address critical issues faster.

Automatically route tickets by severity so that high-impact  issues such as food safety can be resolved without further escalation.

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Drive customer-centered improvements.

Extract real-time insights from customer conversations to guide you on which upgrades or improvements will have bottom line impact.

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Map the customer journey in detail.

Understand which types of conversation drive purchasing behavior most effectively to target the right customers.

Dashboard results
Your benefits after using lang


time savings on manually reviewing tickets, surveys and cases.


average time to build a workflow in for an operations person.


monthly interactions you can structure without tapping into dev time.

In our customers’ words

Alberto foto

Alberto Iriarte

Strategy and Big Data Project Lead in the Office of the CDO, CaixaBank
Lang has an impressive product that we saw early on could be used as an intelligence layer on top of all our free-text data to create our classification models.
The fact that they have such an accessible UI that our CX team loved was a great signal for us to buy it from the office of the CDO so that every business area can leverage it.

We’re also excited about how we’ve been working closely with the team on their governance roadmap as their goal of making NLP accessible is proving that the amount of users and projects can grow quickly.

Case Study

How much can you save with

How many support tickets do you receive monthly?

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processes automated
agent hours saved
32000 $
cost saved
* Calculations based on...