Transform customer support conversations into revenue opportunities.

Identify and act on retention opportunities from CX data by analyzing issues across your customer journey.

E-Commerce use cases

Automated agent assist.

Lang supports agents by providing real-time context and customer history for each ticket — reducing time to resolution.

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Identify upsell potential.

Auto-route customers with high upsell potential to the right specialist first time — maximizing the impact on total revenue and NRR.

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Revenue mapping.

Identify issues that correlate with churn or higher NRR to improve your product and be able to address key issues faster.

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Your benefits after using lang


minute reduction in handling time per ticket.


of inbound tickets routed automatically.


of fraudulent tickets identified & flagged.

In our customers’ words


Ben Segal

Senior Director of CX
Pair Eyewear
Lang is just so nimble and has so much potential once you start using it. Out of the box, it took our ops team two days to make automated tagging 15% more reliable than a previous platform that we had had in production for 2 years, with the added benefit that now all of our teams can tap into and exploit our support data.

The marketing team has built workflows to understand key customer moments, our data and analytics team is super excited about having all these new tags in Snowflake and it’s crazy how easy it is to use.

Case Study

How much can you save with

How many support tickets do you receive monthly?

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processes automated
agent hours saved
32000 $
cost saved
* Calculations based on...