Our last event: Creating your revenue-generating CX powerhouse. Read more here.
Lang CX Data Platform precisely diagnoses your company’s top issues and opportunities and helps you optimize CX operations to ensure your Customer Journey is a breeze.
By delivering real-time tags into customer issues and sentiment, you can automate manual agent tasks like tagging, routing or looking for solutions, reducing response times by 75%.
By eliminating manual CX data manipulation, you'll stop focusing on the what to focus on the why. Inform and help drive product changes based on specific pain points and emerging needs you'll detect using Lang Data Platform.
With tags adapted to your company and each channel, Lang will unify your customer data and surface critical insights that enable your team to spend less time figuring out what to do, and more time doing it
Integrate all of your customer support systems in seconds.
Visually group concepts that our AI surfaces from your data to build your own custom categories or tags.
Effortlessly configure automations based on your own unique categories.
Easily refine and maintain your categories and automations with intelligent tech that identifies new categories as they arise.
